Call a waiter
Waiter requested
For anything that needs a person: a question about the menu, another round, a high chair. The table and section are on the request, so the nearest waiter goes.
Table service on WhatsApp and the web
Every table gets a butler.
Alfred is a QR-code menu and service assistant for restaurants, cafés and hotels. Guests scan the code on their table to see the menu, order, call a waiter or ask for the bill. Your team sees every request on one screen, by section and by waiter. Nothing to install, for guests or staff.
- For guests
- Nothing to install
- Languages
- Arabic and English
- Requests
- Waiter, bill, charcoal
- Payment
- Card or cash
- MarketsSaudi Arabia and the UAE
- TrialsRestaurants, cafés and hotels
- GroupBasha Investments portfolio, built by Exefai
Table12
Scan for the menu, to order,
or to call for service
Powered by Alfred
Palm Court CaféTable 12
BestsellerSignatureSaladsBrunchDrinks
Eggs BenedictWith avocado · 48 SAR
+Caesar SaladClassic · 42 SAR
+PancakesMaple syrup and berries · 36 SAR
+Call a waiterRequest the billFresh charcoal
2 items90 SAR · Checkout
How it works
The guest never waves. The waiter never guesses.
- 1Scanthe code on the table
- 2Orderfrom the menu with photos
- 3Askwaiter, bill or charcoal
- 4Paycard or cash, confirmed on WhatsApp
On the floor, every tap is a highlighted line on one screen until a waiter picks it up.
Three buttons cover most of what a guest ever needs
Each one lands on the floor screen with a different colour, so a glance tells the team what the table wants.
Request the bill
Bill requested
The guest asks for the bill without catching anyone's eye. The amount and table number are already in Alfred, and the confirmation goes to the guest's WhatsApp.
Fresh charcoal
Charcoal requested
Built for shisha lounges and cafés. One tap, and the charcoal runner knows which table, without a walk around the terrace to check.
Waiter requestedBill requestedCharcoal requestedServed
One screen for the whole floor
Open it on a tablet at the pass or at the host stand. It refreshes itself every few seconds and filters by section, so the terrace team sees the terrace.
Alfred · Palm Court CaféAllTerraceIndoorLounge
| Table | Section | Waiter | Requests | Updated | Status |
|---|---|---|---|---|---|
| 12 | Terrace | Hamed | 3 | 21:42 | Bill requested |
| 7 | Lounge | Faysal | 2 | 21:41 | Charcoal requested |
| 3 | Indoor | Sarra | 1 | 21:36 | Waiter requested |
| 15 | Terrace | Hamed | 4 | 21:30 | Served |
| 9 | Lounge | Faysal | 2 | 21:12 | Served |
Each waiter sees only their own sections; a shift lead sees every table. Guests' phone numbers are shown to staff only as the last four digits.
Features
Built for busy floors, in the languages your guests speak.
A QR code per table
Each code carries the table number. Print them on tent cards, menus or stickers. Replace one in seconds if it gets damaged.
A menu with photos
Categories, photos, short descriptions and prices. Mark bestsellers and signatures. Change a price or hide a dish at any time.
One-tap service requests
Call a waiter, request the bill, or ask for fresh charcoal. Each lands on the floor screen with the table, section and waiter.
WhatsApp confirmations
Orders and bills arrive on the guest's WhatsApp with the table number and the amount. Guests without WhatsApp get the same by SMS.
Arabic and English
Guests pick a language once. The menu, the buttons and every message follow it. The floor screen is available in both as well.
Card or cash
Pay by card from the phone, or choose cash and settle with the waiter. Alfred records the amount against the table either way.
Who it's for
Anywhere a guest sits down and waits to be noticed. Trialled with restaurants, cafés and hotels in Saudi Arabia and the UAE.
- Restaurants
Guests order the second round and ask for the bill without flagging anyone down. Tables turn faster at the end of the meal.
- Cafés and shisha lounges
Charcoal requests go to the runner, waiter requests go to the waiter, and the terrace stops shouting.
- Hotel restaurants and pools
A guest on a sunbed is a table too. The code on the lounger brings the menu and the service to them.
- Food halls and events
Many counters, one floor screen. Each operator sees its own section, the hall sees everything.
A good butler is there before you ask, and gone before you notice. Alfred gives every table one.
Questions
Do guests need to install an app?
No. The QR code opens Alfred in the phone's browser. Confirmations arrive on WhatsApp, or by SMS for guests who do not use WhatsApp. No sign-up, no password.
What does the floor team need?
A tablet or any screen with a browser for the floor screen. Waiters can also open it on their phones to see their own sections. Each team member has a login, so every action carries a name.
Does it replace our point of sale?
Alfred handles the guest side: menu, orders, requests and the bill confirmation. It keeps a record of every visit and can hand that over to your accounting or point-of-sale system. Talk to us about the integration you need.
Put Alfred on one table and see what happens
Book a thirty-minute call, or message us on WhatsApp and we'll set up a trial on one section of your floor.